FaQ

  • Tour

    • Q1

      Who is eligible to experience the tour?

      Only participants aged 16 or above are welcomed

    • Q2

      Do I need an international driver's license?

      No. / Our event can be experienced without the license.

    • Q3

      How many of guests can be booked at a time?

      Up to 7 people can participate in each tour

    • Q4

      How many days before can I make a reservation?

      Reservation can be made 2 months in advance.

      Regarding reservations on the day, please contact us by email or phone.

    • Q5

      Is there any insurance available?

      In addition to mandatory auto liability insurance, we have voluntary insurance.

      Bodily Injury : unlimited, Property Damage: up to 10,000,000 JPY, Personal Injury: 20,000,000 JPY

    • Q6

      What is included in the tour? / What comes with the tour?

      e-scooter rental fee, guide fee, insurance, entrance fee to Tokyo Tower (main deck), and costume

    • Q7

      Is there anything to bring on the day of the tour?

      Please bring passport or photo ID with your date of birth on it. Also, please come with easy-to-move clothes.

    • Q8

      Do you provide transportation to the site?

      We’re sorry, but we don’t provide any transportation.

    • Q9

      Where is the meeting place?

      Please come directly to our store.

    • Q10

      Can I make reservations on behalf of a family member or friend?

      Reservations can be made by proxy, but the information of all participants in the tour must be entered at the time of reservation.

    • Q11

      How much time is required for the whole event and how long is the tour itself?

      It takes 2 hours for the whole event.

      The first 30mins will be spent on the procedures for participation and explaining how to ride e-scooter. The tour itself takes about 1 hour.

    • Q12

      What languages are available?

      English / Japanese

    • Q13

      What happens when it rains on the day of the event?

      The tour will be canceled in case of rain, but we also have indoor activities that can be participated.

      Click here for more information on indoor activities.

  • Payment

    • Q14

      Payment available on the site

      Credit card （Visa/Master/American Express/JCB/Diners Club/Discover Card）

      ※We do not accept cash

    • Q15

      Can you issue a receipt?

      Receipt is available only in Japanese. If you need a receipt, please notify any staff on the day.

  • Booking

    • Q16

      Until when can I change my reservation? (Dates/number of participants/cancellation)

      Please notify by 4pm on the day. However, we may not be able to meet your request for change.

    • Q17

      If you don’t receive reservation-related emails:

      Click here to contact us.

    • Q18

      If you wish to ask questions regarding the plans prior to reservation

      Click here to contact us.

    • Q19

      Cancellation Policy:

      【Cancellation due to customer’s convenience】

      • 3days before: 50% of your total amount will be charged.
      • 2days before: 75% of your total amount will be charged.
      • 1day before/on the event day/cancellation with no notification: 100% of your total amount will be charged.

      *Free cancellation up to 4days in advance.

      *If you have any personal issues or date/time change request, please contact us.


      【Cancellation due to our judgement】

      No charge

      *In case we decide that it’s impossible to ensure the safety of our guests due to rain or other natural disasters,
      we will contact via email by 1pm on the day of the tour to inform you of the cancellation.

Contact

Any Question